• Virtual training workshops

The problem with your customers and colleagues is that they’re people.
Irrational, emotional, fickle people.

Well, we love that.

Lots of projects in business and communications fail because they don’t take account of how human beings really tick.

We do. We’re a team of psychologists, writers and trainers who use behavioural science and tone of voice to improve your customer experience, comms and culture. Then we measure the difference it makes. We can even train you to do it, too.

So if you’ve got a business problem, give us a call. We can get your response rates up, push complaints down, or change how your people work.

And because we have no project managers, no account managers and no juniors, you’ll always talk to the people who’re really doing the do.

What we think

  • Couldn’t make our last coronavirus comms coaching session? Here’s what you missed. All eyes have been on the behavioural scientists lately (and not always in a good way). Does behavioural fatigue really exist? Can a slogan keep the nation indoors? Arguments abound.So we went back to behavioural science basics in…

    Of course, we love him.  And we trust him, too. He’s like an agnostic’s god. A national treasure who resists being relegated to the history books. As we’ve seen with Captain Tom, there’s something powerful and moving in hearing a voice that endures, and speaks with purpose and authority about…

    We’ve always said that is a great way to stand out from the crowd. But can it backfire? We had a hypothesis that a distinctive tone is only worth it for brands people already like.  Trendy young things like Bulb, for instance. Whereas for stuffy old pariahs like British Gas,…


Schwa consulting

*And if you're wondering what Schwa means,
it's the most common vowel in English.
If you don't believe us, have a look at Wikipedia.

Get in touch

To talk about how we could help you, call +44 (0)20 3890 7910 or email info@schwa.consulting