• Virtual training workshops

The problem with your customers and colleagues is that they’re people.
Irrational, emotional, fickle people.

Well, we love that.

Lots of projects in business and communications fail because they don’t take account of how human beings really tick.

We do. We’re a team of psychologists, writers and trainers who use behavioural science and tone of voice to improve your customer experience, comms and culture. Then we measure the difference it makes. We can even train you to do it, too.

So if you’ve got a business problem, give us a call. We can get your response rates up, push complaints down, or change how your people work.

And because we have no project managers, no account managers and no juniors, you’ll always talk to the people who’re really doing the do.

What we think

  • ‘Politicians all sound the same’, or at least that’s what people told us when we did some research at election time into the way they communicate.Well, that’s not true of Boris Johnson. He doesn’t sound like anyone else, and that’s because he sticks to a tone of voice formula with…

    We do a lot of training workshops. And we know sometimes – like great writing – great training can seem like magic. But it’s not good enough to have a hunch (especially when people are paying for your hunches). We want to know why things work. And we’ve found behavioural…

    We do lots of work with people who write to customers. Especially angry customers who’ve had a lousy ‘customer experience’ and have put pen to paper, or typing finger to Twitter, to rant and rave. (We’ve all been one.) This week, I was getting a group of customer service people…


Schwa consulting

*And if you're wondering what Schwa means,
it's the most common vowel in English.
If you don't believe us, have a look at Wikipedia.

Get in touch

To talk about how we could help you, call +44 (0)20 3890 7910 or email info@schwa.consulting