• Virtual training workshops

The problem with your customers and colleagues is that they’re people.
Irrational, emotional, fickle people.

Well, we love that.

Lots of projects in business and communications fail because they don’t take account of how human beings really tick.

We do. We’re a team of psychologists, writers and trainers who use behavioural science and tone of voice to improve your customer experience, comms and culture. Then we measure the difference it makes. We can even train you to do it, too.

So if you’ve got a business problem, give us a call. We can get your response rates up, push complaints down, or change how your people work.

And because we have no project managers, no account managers and no juniors, you’ll always talk to the people who’re really doing the do.

What we think

  • I have a complicated relationship with ‘free’.  Before I started at Schwa, I’d swerve the word as much as I could. To me, ‘free’ felt like word confetti: cheap, flimsy and absolutely everywhere. In my mind, it was a salesperson’s word: free gift, free quote, free trial – no, FREE!…

    Presenting everything virtually has certainly given us plenty of food for thought in the learning and development world. Has it changed everything forever? Is it the answer? Or another problem? And most importantly: can we get better at it? On Fridays, we hold a regular virtual crisis comms chat (it's…

    Yes, you should. Most of the time.   There are all sorts of benefits to being consistent. Which is why it’s weird that so many brands build the F-word – flex – into their guidelines. More on why that’s a terrible idea in this rant blog.Broadly, our advice on flex…


Schwa consulting

*And if you're wondering what Schwa means,
it's the most common vowel in English.
If you don't believe us, have a look at Wikipedia.

Get in touch

To talk about how we could help you, call +44 (0)20 3890 7910 or email info@schwa.consulting