Lots of projects in business and communications fail because they don’t take account of how human beings really tick.
We do. We’re a team of psychologists, writers and trainers who use behavioural science and tone of voice to improve your customer experience, comms and culture. Then we measure the difference it makes. We can even train you to do it, too.
So if you’ve got a business problem, give us a call. We can get your response rates up, push complaints down, or change how your people work.
And because we have no project managers, no account managers and no juniors, you’ll always talk to the people who’re really doing the do.
The language of politics is heating up. Does the Prime Minister using phrases like ‘surrender bill’* coarsen public debate? Your answer might depend on how much you think the public actually listens to our politicians. So last week we did some research to find out, and talked about the results at our Language & Behaviour […]
During World War II, the RAF were losing a lot of planes to anti-aircraft guns. When they studied the planes that came back from missions, they noticed some areas tended to have more bullet holes than others. So they decided to make sure any new planes were reinforced in those areas. But a clever statistician […]
You’re turning down plastic knives and forks at Pret. You’re putting your recycling into the right bin at home. You’re carrying a water bottle wherever you go. Yup, like most of us, you’re probably doing your part to solve the plastic crisis. We’re all much more aware of plastic than we were three or four […]
*And if you're wondering what Schwa means,
it's the most common vowel in English.
If you don't believe us, have a look at Wikipedia.
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