Most business communications fail because they don’t take account of how human beings really tick.
We do. We’re a team of psychologists, writers and trainers who use behavioural science to shape what you say, and tone of voice to hone how you say it. Then we measure the difference it makes. We can even train you to do it, too.
So if you’ve got a business problem, give us a call. We can get your response rates up, push complaints down, or change how your people work. Whatever the problem, we’ll make every word a call to action.
Spoiler alert: If you’ve not been to Flat Iron, or Le Relais de Venise, but are going to, and don’t want me to spoil the surprise, stop reading now. There’s loads of research about how we seem inordinately impressed when we get stuff for free. And I’ve been impressed how two London steak restaurants have built […]
Ah, the herding effect. The idea that we, the human race, are far less free-thinking than we’d like to believe. And that if we see a crowd, we instinctively want to follow it. In recent years behavioural scientists have been quick to tell us what ‘most people like us’ are doing: whether that’s paying a […]
After England lost to Belgium last week, a media debate raged about whether Gareth Southgate, England’s manager, had made the right decision in fielding a weakened team. As I listened to a radio show, caller after caller rang in to make their case. One side argued that losing the game was a disaster because it […]
A cold London day in February
*And if you're wondering what Schwa means,
it's the most common vowel in English.
If you don't believe us, have a look at Wikipedia.
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