Can you get tone of voice on everyone’s to-do list?
Network Rail
Can a brand rhyme its way to rave reviews?
Zen Auto
What’s the secret to cutting your time to hire by 13%?
a swanky hotel group
Can you keep learning in a lockdown?
Takeda
Can Lesley up your sales by 15%?
LHH
How do you fix a broken user experience?
a global bank we can't tell you the name of
Can self-confessed data nerds communicate clearly?
New Relic
How do you get lawyers to speak human?
easyJet
The problem with your customers and colleagues is that they’re people.
Irrational, emotional, fickle people.
Well, we love that.
How we use behavioural science and tone of voice to help
Whose job is empathy?
Most businesses invest heavily in training their frontline teams. After all, they’re the ones speaking to customers day in, day out. Leadership typically get a decent slice of the empathy training pie, too.
If you only train the top and the bottom, that’s a whole chunk of people missing out. And these are the people who play an important part in defining your company culture.
The Empathy Gap
How do you make the language and behaviour of big businesses more empathetic?
Read the report
The team at Schwa just got us really quickly.
Vicki Franks, brand director, Sky
I can't recommend them highly enough.
Helen Lowe, head of legal operations, Co-op
A pleasure to work with.
Emma Vargas Brock, senior L&D manager, PepsiCo
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